Terms of Service

1. Agreement and parties

These Terms of Service (Terms) form a binding agreement between GONATURELLE PRIVATE LIMITED, a private limited company incorporated in India (CIN U47912TN2026PTC190616) (GONATURELLE, we, us), and the organisation that creates an account, starts a trial or signs an order form (Customer, you). The person accepting these Terms confirms they have authority to bind the Customer.

These Terms govern use of the GONATURELLE web application, APIs, Python and TypeScript SDKs, CLI, CI integrations, golden datasets, judge configurations and documentation (the Services). If you and GONATURELLE have signed an order form or master subscription agreement, that document controls where it conflicts with these Terms. The Data Processing Addendum, the Business Associate Agreement (where applicable) and the Acceptable Use Policy are incorporated by reference.

2. Accounts, trials and seats

You are responsible for your account, for the users you invite, and for keeping credentials and API keys confidential. Seats are named and may not be shared, though you may reassign a seat when someone leaves. You must notify security@gonaturelle.si promptly of any suspected unauthorised access.

The 14-day free production trial includes 5,000 eval runs and requires no payment card. At the end of the trial the workspace is paused until you choose a plan; trial data is deleted 30 days after the trial ends unless you convert. Trials are provided as-is and without the service level commitments in section 9.

3. Fees, overage and taxes

Fees are set out on the pricing page or in your order form. Developer and Scale plans are billed monthly or annually in advance. Eval runs above your plan allowance are billed in arrears at USD 6 per 1,000 runs; additional seats are USD 49 per seat per month and, on the Developer plan, additional vertical packs are USD 250 per pack per month. Enterprise fees are set in the order form.

Invoices are due within 30 days. Fees exclude taxes, including Indian GST and US sales tax, which you will pay except for taxes on GONATURELLE's income. We may suspend Services for invoices more than 30 days overdue after giving 10 days' written notice. Fees are non-refundable except where these Terms provide otherwise or the law requires.

4. Customer Data

Customer Data means the test cases, prompts, agent outputs, traces, rubrics, annotations and other content you or your users submit to the Services. As between the parties, you own Customer Data. You grant GONATURELLE a limited licence to host, process and display Customer Data solely to provide, secure and support the Services for you.

GONATURELLE does not use Customer Data to train or fine-tune any machine learning model, and calls third-party model providers only under zero data retention terms. Aggregate, de-identified operational metrics (such as run counts and gate latency) that do not identify you or include any Customer Data content may be used to operate and improve the Services.

You are responsible for having the rights and consents needed to submit Customer Data. You must not submit protected health information unless a Business Associate Agreement is in place between you and GONATURELLE.

5. Synthetic and golden test data

The Services include golden datasets curated by GONATURELLE and synthetic test cases generated from them or from your own cases (Synthetic Cases). Synthetic Cases, including clinical scenarios, patient histories, medication lists, laboratory values, credit applications, account balances, claims files and legal fact patterns, are generated for software evaluation purposes only. They are not real medical, financial, insurance or legal records, they do not describe real individuals, and they must not be used as a basis for treatment, credit, coverage, legal or any other real-world decision about a person.

Golden datasets are drafted from de-identified patterns and labelled by credentialed reviewers. Labels represent the adjudicated judgment of those reviewers for evaluation purposes on the stated pack version. They are not clinical guidelines, legal opinions or actuarial certifications, and you must not present them as such.

You may use golden datasets and Synthetic Cases only within the Services and for testing your own systems during your subscription. You may not resell, publish or redistribute them, or use them to train a model offered to third parties, without our written consent.

6. What GONATURELLE is and is not

GONATURELLE is an offline pre-production and regression evaluation platform. It is not a real-time runtime firewall, content filter or latency proxy, and it does not monitor or control your agents in production unless you configure it to evaluate production traces after the fact.

Test suites, scores, gate results and compliance report exports (including EU AI Act Annex IV technical documentation sections, FDA GMLP-aligned validation summaries and model governance summaries) are evidence to support your own validation work. They do not constitute legal certification, regulatory approval, a conformity assessment, FDA clearance or approval, or legal, medical, actuarial or financial advice. Passing an GONATURELLE gate does not mean an agent is safe, compliant or fit for any purpose.

You remain solely responsible for deployment decisions, for human clinical, legal and actuarial review, for model risk management, and for any regulatory filing or disclosure.

7. GONATURELLE property and feedback

GONATURELLE retains all rights in the Services, golden datasets, judge configurations, calibration methods, documentation and the Vertical AI Reliability Index, except for Customer Data. The SDKs are licensed under the terms stated in their repositories. You will not reverse engineer the hosted Services, circumvent usage limits, or access the Services to build a competing product. If you give us feedback, we may use it without obligation.

8. Confidentiality

Each party will protect the other's confidential information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisers who need it and are bound by similar duties. Customer Data, pricing, security reports and penetration test summaries are confidential. These obligations do not apply to information that is public through no fault of the recipient, already known to it, independently developed, or received lawfully from a third party.

9. Availability, warranties and disclaimers

GONATURELLE warrants that the paid Services will perform materially as described in the documentation and that we will not materially reduce the security of the Services during your subscription. Your remedy for breach of this warranty is for us to fix the non-conformity or, if we cannot within 30 days, to let you terminate the affected Service and receive a refund of prepaid fees for the remaining term. Enterprise service level commitments, including the 99.9% uptime SLA, are set out in the order form.

Except as expressly stated, the Services are provided as is. To the extent the law allows, GONATURELLE disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. GONATURELLE does not warrant that the Services will detect every defect, regression or unsafe behaviour in your agents. Model behaviour is probabilistic, and judge scores carry measured but non-zero disagreement with human experts.

10. Limitation of liability and indemnities

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue, even if advised of the possibility. Each party's total liability arising out of these Terms is limited to the fees paid or payable by Customer in the 12 months before the event giving rise to the claim. These limits do not apply to Customer's payment obligations, either party's indemnity obligations, or liability for gross negligence, wilful misconduct or breach of confidentiality.

GONATURELLE will defend Customer against third-party claims that the Services infringe intellectual property rights and pay resulting damages, subject to prompt notice and control of the defence. Customer will defend GONATURELLE against third-party claims arising from Customer Data or from decisions Customer makes using its agents, including decisions informed by GONATURELLE results.

11. Term, termination and governing law

Subscriptions renew for successive periods equal to the initial term unless either party gives notice at least 30 days before renewal. Either party may terminate for material breach not cured within 30 days of notice. On termination you may export Customer Data for 30 days, after which we delete it as described in the DPA.

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. The courts at Chennai, Tamil Nadu have exclusive jurisdiction, and each party consents to venue there, except that either party may seek injunctive relief in any competent court. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Notices to GONATURELLE go to legal@gonaturelle.si with a copy to our Chennai headquarters address. We may update these Terms with 30 days' notice to account owners; changes apply from your next renewal unless they are required by law.