Talk to the people who build it.
Six desks, one form. Sales, support, security, partnerships, press and privacy each answer from their own inbox, on a stated clock.
Direct lines
Skip the form and write to the right desk.
- Salessales@gonaturelle.siPlans, Enterprise scoping, technical demos, procurement.
- Supportsupport@gonaturelle.siSDK, CI gates, suites, billing questions.
- Securitysecurity@gonaturelle.siQuestionnaires, SOC 2 report, disclosure.
- Partnershipspartners@gonaturelle.siSIs, consultancies, framework and cloud teams.
- Presspress@gonaturelle.siInterviews, data requests, media kit.
- Privacyprivacy@gonaturelle.siData rights, DPA, Grievance Officer.
When to expect an answer.
First-response targets by desk and plan. Enterprise response terms in your order form take precedence.
| Desk | Channel | First response | Coverage |
|---|---|---|---|
| Sales and technical demos | Form, sales@, +91-44-4123-3939 | Same business day | Mon to Fri, 9:00 to 19:00 IST and US Eastern mornings |
| Support, Developer plan | support@, in-app | 1 business day | Mon to Fri, IST |
| Support, Scale plan | Shared Slack channel, support@ | 4 business hours | Mon to Fri, IST and US Eastern |
| Support, Enterprise P1 | Pager line in order form, 1800-266-3939 | 1 hour, 24x7 | Around the clock |
| Security vulnerabilities | security@, /.well-known/security.txt | Triaged within 1 business day | Every day |
| Privacy and data rights | privacy@, Grievance Officer | Acknowledged in 3 business days | Resolved within 30 days |
Chennai headquarters.
GONATURELLE PRIVATE LIMITEDNo. 14/11, Sunkurama Street, Mannady, Tondiarpet Fort St George, Chennai, Tamil Nadu 600001, India
- Office hours
- Mon to Fri, 9:30 to 18:30 IST
- Getting here
- Short walk from Sunkurama Street off NSC Bose Road, near Chennai Beach station
Visits by appointment. GONATURELLE PRIVATE LIMITED (CIN U47912TN2026PTC190616) is a private limited company incorporated in India; contracts and notices go to legal@gonaturelle.si.
Contact questions
Where do I send a security questionnaire or request the SOC 2 report?
Email security@gonaturelle.si or choose Security in the form. The SOC 2 Type II report, penetration test summary and standard questionnaire answers are shared under NDA, usually within two business days. The Trust Center lists what is available.
How do I request a HIPAA BAA?
BAAs are available on every plan. Choose Sales in the form or email legal@gonaturelle.si with your organisation name and the plan you are on; our standard BAA is usually countersigned within two business days.
Can I visit the Chennai office?
Yes, by appointment. Customer workshops and technical evaluations often run from our Mannady office. Write to hello@gonaturelle.si with a few dates and we will arrange it.
I found a vulnerability. What should I do?
Email security@gonaturelle.si with reproduction steps and do not access customer data beyond what is needed to demonstrate the issue. We acknowledge within one business day and do not pursue good-faith researchers who follow our disclosure policy.
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